Refund policy

At DANAA, customer satisfaction is our priority. If you experience any issue with your order, we're here to help.

Eligible for Return or Exchange

We accept returns or exchanges only if:

  • You receive a damaged or leaking product.
  • You receive the wrong item.
  • Your order arrives with missing items.

Please contact us within 48 hours of receiving your order and share clear photos or videos of the issue.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges if:

  • The product has been opened or used.
  • The product is damaged due to improper handling after delivery.
  • The request is made more than 48 hours after delivery.

Refunds

If your return request is approved, you may receive:

  • A replacement product, or
  • A refund (where applicable).

Approved refunds will be processed within 5–7 working days.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

How to Request a Return

To request a return or exchange, please contact us with your:

  • Order Number
  • Name
  • Mobile Number
  • Photos or video showing the issue

Contact Us

📞 Call / WhatsApp: 0331-1442999

📧 Email: care@danaa.store

We aim to resolve all genuine concerns as quickly as possible and appreciate your trust in DANAA.